Business Management Systems, Inc., owner and operator of SnapSchedule.com (“Website”), is committed to protecting your privacy. Our users (“Users”) include individuals who visit (“Visitors”) the Website, individuals who sign up (“Customers”) to use the Website and the related applications and services (“Services”), and individuals who register to attend (“Attendees”) online demos, seminars, or corporate events. This Privacy Statement applies to all Users and describes our privacy practices in relation to the use of the Website and the Services offered on SnapSchedule.com. By visiting the Website or using the Services provided on the Website, you are consenting to the practices described in this Privacy Policy.
Our Website and Services are intended for use by our Customers and their employees. We are not responsible for the privacy or security practices of our Customers, which may differ from those set forth in this privacy statement. Employees of our Customers may be subject to additional employer’s policies.
THE TYPES OF INFORMATION COLLECTED
When you interact with us, such as making an inquiry, registering on our websites, requesting a demo, signing up for free trials or events, requesting additional information, or contacting us for customer service purposes, we will ask you to provide your contact information such as name, company name, address, phone number, and email address (“Contact Information”). We may also ask for other information to help us do business with you, such as the types of products and services that may interest you, information on your company’s size, number of employees, industry, or geographic locations, and demographics (“Business Relationship Information”).
When making a purchase or a subscription to the Services, we may require you to provide us with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees that will be using the Services (“Billing Information”). We use Billing Information to complete transactions, as well as to detect and prevent fraud.
When you contact or engage us for support, we may ask for additional support data to help us resolve the incident. Support data (“Support Data”) may include information you submit in a support request, information about hardware, software, and other details gathered related to the support incident.
Collectively, we refer to Contact Information, Billing Information, and Support Data about Customers as “Information About Customers”, and in the case of Attendees, “Information About Attendees”.
Like many other commercial websites, we also passively gather certain generic, non-personally identifiable information by tracking users’ activities and movements on our Website and their use of our Services (“Site Navigational Information”), often through the use of cookies and other tools to provide better services to all of our users. For more information about cookies and similar technologies, please see the section Cookies and Similar Technologies below.
HOW WE USE THE INFORMATION COLLECTED
We use Information About Customers to process transactions, perform the services requested, and manage our everyday business needs. For example, we may contact you to provide information about your account, subscriptions, billing, support, and updates to our Services, including information about new features, security or other technical issues.
We use Information About Attendees to plan demos and events, host online forums and social networks. For more information on bulletin boards, blogs, or chat rooms, see section Forums, Chats, Referrals, And Customer Testimonials.
We may use Information About Customers and Information About Attendees for surveys, feedback, and marketing purposes. For example, we may contact you to further discuss your interest in our products and services, and provide you with personalized, targeted information, promotions and offers that we think you will find relevant.
We use the non-personally identifiable Site Navigational Information to operate and improve our Website and Services. We may also associate Site Navigational Information with Information About Customers or Information About Attendees to provide personalized user experiences.
SHARING OF INFORMATION COLLECTED
We do not authorize the collection of personal information by third parties through advertising technologies deployed on our Website and we do not sell, share, or trade any personal information with third parties for their promotional purposes. We limit our sharing of your personal information as follows:
Service Providers
We may share Information About Customers and Information About Attendees with our service providers so they can provide services on our behalf and to help us with our billing, credit card processing, security and fraud detection and prevention, and other business activities. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Affiliates and Business Partners
We may partner with other companies to jointly offer products or services that may be of interest to you. If you purchase or specifically express interest in a jointly-offered product or service from our Website, we may share with our joint partner(s) the Information About Customers collected from your purchase or your expressed interest. Because we do not have control over our business partners, their use of the information we collected will be in accordance with their own privacy policies. You may choose not to purchase or not to specifically express interest in a jointly offered product or service if you do not wish for your information to be shared in this manner.
Compelled Disclosure
We will disclose information provided when required by law, such as in response to a subpoena, judicial proceeding, court order, or legal process by law enforcement agencies and courts in the United States and other countries where we operate. We also reserve the right to use or disclose information if we reasonably believe that use or disclosure is necessary to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions.
Please note that we may share aggregated, non-personally identifiable information with our partners and trusted service providers – like publishers, advertisers or connected sites.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We compile Site Navigational Information about Customers, Attendees, and Visitors’ usage of the Website, Services, and interaction with our emails using technologies such as cookies, beacons, tags, server logs, and scripts. Site Navigational Information helps us analyze trends, administer the Website, track users’ movements to make it easier to navigate, customize your experience, and gather information about our user base as a whole.
We may receive reports based on the use of these technologies on an individual and aggregated basis. The use of cookies by our partners, tracking utility company, and service providers is not covered by our privacy policy. We do not have access or control over these cookies.
Cookies are small text files that our Website sends to your computer or Internet-connected device to store information or settings in your browser to make interactions with the Website easy and meaningful. Cookies do not personally identify you and you remain anonymous to us unless you choose to identify yourself when you fill out a form or enter information on our Website. Cookies allow us to recognize you when you return to our Website and help us remember your preferences. They also help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. If you disable or turn cookies off, some features will be disabled or will not function properly.
Tags and beacons are tiny images placed on Website pages or in our emails that allow us to determine whether users have performed a specific action. When users access these pages or open or click an email, the tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.
Like most websites, our servers automatically create server logs to record the page requests made when you visit our sites. These server logs typically include your web request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. When you log in to use our Website or Services, we may collect and use IP addresses as part of the identity confirmation process and security features.
Scripts helps us collect and store information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches to provide you a customized experience.
We use Google Analytics to track and report website traffic. For information on how Google Analytics uses data please visit “How Google uses data when you use our partners sites or apps”, located at www.google.com/policies/privacy/partners/.
Our Website may use social media features, such as the Facebook and Twitter buttons and widgets (“Social Media Features”). Social Media Features are either hosted by a third party or hosted directly on the Website. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.
HOW WE RESPOND TO DO NOT TRACK SIGNALS
Our Website and Services do not currently respond to “do not track” or “DNT” signals partly because there is no common industry standard for DNT nor consistent standard of interpreting user intent. We will continue to monitor DNT developments and adoption of a standard and act accordingly.
FORUMS, CHATS, REFERRALS, AND CUSTOMER TESTIMONIALS
We may provide bulletin boards, blogs, or chat rooms on the Website. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
We may offer referral programs or “tell-a-friend” functionality on our Website. If you choose to use this function, we will collect the friend’s Contact Information to automatically send your friend a one-time email with the information you specified or inviting him or her to visit the site. We use this information for the sole purpose of sending this one-time email and do not retain the information.
For customer testimonials that contain personal information such as Customer names, company names, and titles, we obtain the consent of each Customer prior to posting any such information or posting testimonials.
LINKS AND PRIVACY POLICIES OF THIRD PARTIES
Our Website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of any other site that collects personally identifiable information.
MOBILE APPLICATIONS
We offers mobile applications that allow you to use our Services, access your account, interact with us online and receive other information via your smartphone or mobile device. All personal information collected by us via our mobile applications is protected by the terms of this Privacy Statement.
COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)
We do not specifically market to children under 13.
NOTICE TO RESIDENTS OF COUNTRIES OUTSIDE THE U.S.
We are headquartered in the United States of America. Your personal information may be stored, accessed by or transferred to the United States or to our service providers around the world to facilitate global operations. By providing us with your personal information, you consent to this transfer. We will always protect the privacy and security of your personal information, regardless of where it is processed or stored and this Privacy Statement shall apply.
ACCESSING AND CORRECTING YOUR INFORMATION
Customers can log into their accounts at any time to access and update their user or organization record. If you need assistance updating your information or removing your personal information, please email support@SnapSchedule.com or call +1 (714) 450-4230. Requests to access, change, or delete your information will be handled within 30 days.
CHANGES TO THIS PRIVACY STATEMENT
From time to time, we may revise this Privacy Statement to reflect new or different privacy practices. We will place a notice online when we make material changes to this the Privacy Statement.
HOW TO CONTACT US
If you have any questions or comments about our privacy practices or this Privacy Statement, please reach us online at Privacy@SnapSchedule.com or via postal mail to
Business Management Systems, Inc.
PO Box 17188
Anaheim, CA 92807 USA
Last updated 09/15/2016